The Feedback section of the dashboard shows improvement suggestions and feedback for processes that you are involved in. You can filter the list of processes with the [Processes I’m in] or [Processes I own] buttons.

VIDEO: 02 Manage My Dashboard Notifications.mp4 [4m 25s - 6m 58s] (references video on Process Approval. My Feedback section needs updating)

Feedback is marked with a red icon when you are the Process Owner, Expert or a Promaster and the person submitting feedback has required a response. If they don’t require a response, or you are only a participant in the process, the icon is green. The Involvement column will give you an indication of why you have received the notification.

Responding to Feedback

Where the submitter hasn’t required a response, you can click [Seen It] to clear a feedback notification. The [Mark All as Seen] link at the top of the list will clear all visible feedback in the list. If there is feedback that’s not currently visible (below the ‘Show More’ divider) it won’t be affected by clicking [Mark All as Seen].

If you have the Improvements module enabled you will also have the [Raise Ticket] button. This lets you mark the feedback as seen and raise an item in the Improvements module for further investigation and action.

Improvements Module

When the submitter has checked the [Response Required] box, you will have a [Respond] button. Use this to reply to their feedback and discuss the issues they have raised.

When you are satisfied you have completed the feedback loop, check the [Mark as Answered] box. This turns the feedback indicator green and lets you clear the notification. If you don’t check the [Mark as Answered] box, your response will still be submitted but the icon will remain red and the feedback will stay on your dashboard until it is classified as answered.

Process Owners, Experts and Promasters all have the option to mark feedback as answered.